I don't see any banners, can't play video's, watch the live stream
or listnen to any audio files:
If any of the above or all three
apply to you, it is most likely that you do not have abobe flash
media player installed. To keep the website fast and interactive,
VictoryInternational.ca relies heavily on flash components. Adobe
flash player is free, and doesn't take long to install. You can get
the flash player here. Once downloaded (with your internet
browser closed), double click the downloaded file and simply follow
the on screen instructions. Once installed, re-open your browser
and navigate back to us. You will now be able to access all of
Victory's rich media content!
The menu in the media archives
seems very jumpy:
Our media archives section has been designed
using dynamic menus to encase each set of messages. This makes
accessing media quick and allows room for endless future expansion.
There is a known issue however with Internet Explorer 7 that can
cause the menus to render incorrectly. If you are experiencing
"jumpy" or "misaligned" menus, please download the latest version
Explorer. We recommend however that you install Mozilla
Firefox, as it is a faster and more secure web browser.
How can I watch videos in full
Videos can be watched in full screen mode
through the Victory stand-alone video player. To open the stand
alone player you must select the video you would like to watch
in the media archives, rather
then the player on the home page. Due to the nature of the homepage
player, we cannot offer full screen capabilities on that page at
How can I share videos with my
friends and family?
To share videos with friends or family,
simply click the share botton at the bottom of the main Victory
video player. You can either enter your information there, click
"send by mail" and it will open your default e-mail program, or
you can simply copy the video url, and send it in the e-mail interface
of your choice (ie. gmail, hotmail etc.)
When I wacth Victory live, the
feed is slow and choppy:
Currently at Victory International we are using Ustream.tv as
our streaming service provider. While it is our goal to offer the
best quality live streaming through our web site, there are sometimes
factors out of our control that degrade the signal strength, speed
and therefore decrease the quality of the stream making it choppy
(or in rare-cases unwatchable).
When it comes to choppy video there are three possible scenarios:
A.) Ustream.tv is having technical difficulties with their web
site or servers.
B.) Our web site or server is having technical difficulties.
C.) Your computer or internet service provider is experiencing
technical difficulties or your connection is too slow.
Unfortunately if Ustream.tv is having technical difficulties there
is nothing we can do until they have resolved the issue on their
end. Ustream.tv does receive a lot of traffic and many times this
can cause a slowdown in the speed that information is sent to your
computer. In this scenario, the amount of time before a steady
signal returns is based on how quickly Ustream is able to address
If we are experiencing a slow or unstable connection here at the
church, we will tweak the stream by lowering our frame-rate and
bandwidth until we find a steady picture without compromising too
much quality. This process may become lengthy as several changes
may have to be made if conditions continue to change. In severe
cases, we may stop the stream completely in which the player will
revert to the victory welcome screen. In this case, the stream
will start again in a few minutes as major changes are being made.
Finally, a slow or choppy connection may
be due to a poor connection through your internet service provider.
Victory Live is not recommended for viewers with dial-up or consistently
slow internet connections. All videos are archived in our media
archives and can be watched at your convenience if you cannot
be with us live.
If you are experiencing a slow connection
we first recommend refreshing your internet
browser window. Many
times simply refreshing the browser will cause it to properly re-connect
to the live signal. If you are still experiencing a slow connection,
you may have to reset your router or cable / DSL modem.
In the event that we are the cause of any
prolonged technical issues, we will post a message on our live
page to inform you on the situation and keep you updated on it's
If you have any questions that weren't
answered here, please contact Tim